Tailored Plans for SMEs and Startups

Tera Standard Plan

Security Bundled Endpoints Management	Endpoints Security Services and License
Managed Servers	Servers Security Services and License
Managed Network	Network Security Services
Cloud E-Mail Management	E-Mail Security Services and License
Backup Management 24x7 NOC Asset Management	Annual Vulnerability Assessment Cyber Security Policies Document Website Security
		Add New
1200 Rs Per User/Month		Add New

Break Fix Support	MEGA S10	MEGA S20	MEGA S50
Price	5000 Rs	10000 Rs	25000 Rs
Hours of Support	10 Hours	20 Hours	50 Hours
Unlimited Tickets
Endpoint Support
Server Support -L1
Network Support - L1
Structured Cabling
CCTV and Door Access
Tickets for Problems and Installations
ITSM Portal to View Tickets and Plan Consumption
4 Hours Response SLA

Proactive Services	GIGA S1	GIGA S2	GIGA S4
Pricing Per User/Month	250 Rs	350 Rs	650 Rs
Onsite Support Visits	1	2	4
Unlimited Remote Support
Endpoint Management Proactive Management for Desktops and Laptops, Support to End Users
Asset Management We will maintain the IT Assets inventory and provide you access to view.
Endpoint patches
Helpdesk Portal ITSM Portal for all users to view the ticket status. Account Owners can view All Tickets, Risks, Reports
Servers Administrator We will manage your Servers for availability , perfomance and security. Upto 3 Servers Included
Network Administration We will manage your Network Switches and Firewall Upto 3 Switches and 1 Firewall, 5 Access Points
IP Telephony We will manage your Network Switches and Firewall Upto 3 Switches and 1 Firewall	Add On	Add On	Add On
CCTV We will manage your Network Switches and Firewall Upto 3 Switches and 1 Firewall	Add On	Add On	Add On
Backup Management Automated monitoring and problem resolution if your backup is compliant.
Proactive server monitoring We’ll monitor your server 24/7 so you don’t have to	Add On
Active Network Monitoring Up to 30 devices, including switches servers and firewalls, are actively monitored for problems 24/7	Add On
Annual Strategic Review We’ll monitor your server 24/7 so you don’t have to
SLA
Dedicated Hotline